Impact
Measurable outcomes that executives care about
This page is intentionally simple: scale, reliability, financial stewardship, and operational maturity.
200+
Sites supported
Global enterprise operations across multiple regions.
99.99%
Uptime mindset
Reliability treated as a business promise.
$25.5M
Budget stewardship
Forecasting, chargeback alignment, and run vs change tradeoffs.
What that looked like in practice
Reliability & resilience
- Standardization + disciplined change control to protect revenue and operations.
- Incident response improvements that reduced noise and improved recovery consistency.
- Runbooks, escalation clarity, and calmer on-call execution.
Automation & operational maturity
- Ansible/Python automation to reduce manual effort and configuration drift.
- Better asset visibility and faster triage through repeatable discovery/alerting workflows.
- Reduced toil so engineers could focus on higher-value work.
ROI framing (how I talk about it)
Most infrastructure work “looks expensive” until you put it next to the cost of downtime, rework, and burnout. My approach is to quantify the tradeoffs in plain language: business impact, risk, timeline, and total cost of ownership.
Example executive translation:
“This upgrade isn’t about new hardware. It’s about reducing the probability of an outage that would cost X in lost productivity and customer impact, and it removes a failure mode that’s been growing for Y months. Here are the options, costs, and the risk we carry if we defer.”
“This upgrade isn’t about new hardware. It’s about reducing the probability of an outage that would cost X in lost productivity and customer impact, and it removes a failure mode that’s been growing for Y months. Here are the options, costs, and the risk we carry if we defer.”