Scott Haight
Director-level I&O • ROI • Reliability
Perspective

Technology leadership that the business can actually use

The goal isn’t to be the “department of no.” It’s to be the team that helps the business move — safely, predictably, and with eyes open.

My operating principles

  • Risk is not a stop sign. It’s something we quantify, mitigate, and manage so the business can decide.
  • Reliability is revenue-adjacent. Uptime, latency, and recovery time show up in customer trust and productivity.
  • Reduce toil to protect people. Burnout is often a systems problem before it’s a people problem.
  • Standards beat heroics. Repeatability creates speed and lowers incident frequency.
  • Be bilingual. Tech with engineers. Business impact with executives.

How I measure “good”

  • Fewer recurring incidents and clearer ownership
  • Faster recovery with calmer execution
  • Better forecasting and fewer surprise costs
  • Teams that stay, grow, and ship improvements
  • Stakeholders who trust the plan (because it’s clear)

If you’re an exec reading this: I’m the person who will walk into the messy middle, turn it into a plan, and get it executed without drama.

Short reads

A few “starter” ideas I share often — these map directly to my LinkedIn content theme for 2026.